Committed to Your Success in Metal Additive Manufacturing
Because metal additive manufacturing is a technology unlike any other. Because you believe in your project. And, because you need a partner you can trust. AddUp is committed to your success. We help you by offering a complete range of services, adapted to each stage of your project.
Your Satisfaction Is Our #1 Indicator
From training, to preventive maintenance to spare parts and remote assistance, our service team provides you with a single source for end to end support of your machine. We focus on providing you with a good nights sleep so you can focus on making parts, not fixing machines.
To ensure that our customers receive top-quality, white glove service, we measure our performance using the following metrics:
Same day shipping turnaround for in stock parts
Average response time to customers
Average time to have a technician on-site for resolution
The Gold Standard of Service
When you choose AddUp, you’re choosing a partner who will be with you every step of your journey. In our trusted hands you will experience best in class safety on a repeatable, reliable platform, supporting your business to realize the full potential digital manufacturing has to offer.
In the first steps of your additive journey, AddUp helps you:
- Acquire basic knowledge in metal additive manufacturing
- Optimize parts for the L-PBF or DED process
- Produce your proofs of concept
- Calculate your ROI and consolidate your business model
- Evaluate with on-site inspections
- Guide you through facilitation
- Define your future additive manufacturing workshop
After an AddUp machine is purchased, AddUp provides you:
- White-glove installation service to get you up and running in less than 2 weeks
- Operator training adapted to your employees
- Support services for the qualification of your application
After installing the machine, AddUp stays by your side with:
- Rapid response times
- Maintenance contracts adapted to the needs of your business
- Spare part kits that allow you to restart quickly in the event of a failure
- Process experts and application engineers available to help you optimize your productions
- Material development services
- Support as your business grows by upgrading equipment
- A pathway to fully automate your AM workshop
A QUALITY OF SERVICE THAT EXCEEDS YOUR EXPECTATIONS
AddUp provides the gold standard of service for all our customers, complimented by:
- A standard one-year warranty with extended warranties available
- Multiple preventative maintenance contract offerings to meet your specific needs
- A customer portal bringing together all the information related to your equipment and allowing traceability of your requests.
- A commitment to respond within 24 hours, with immediate shipment on select spare parts
- A comprehensive inventory of OEM spare parts available for same day shipping
SERVICE TRAINING PACKAGES AVAILABLE
Designed to support our customers far beyond the purchase of their AddUp machine, we have a variety of training packages available.
01
Level 1
Included for all AddUp customers
- Machine operation training
- Routine maintenance training
- Manufacturing preparation training
- Health and safety best practices training
02
Level 2
Available based on your needs
- Planned preventative maintenance training
- Advanced process management training
03
Level 3
Available for advanced partners
- Troubleshooting training
- Customer-specific spare parts stock
“AddUp has demonstrated a set of capabilities that enable us to address unique design and application challenges faced by our growing base of aerospace, space, and defense customers.”
Greg Morris
“AddUp group has enabled our complex designs to become a reality using metal Additive Manufacturing, a state-of-the-art process. This will change the way we create and customize a motorcycle. Our creativity is now limitless, which was impossible with traditional metal manufacturing processes.”
Simon Dabadie
“The AddUp team has proven to live within their proclaimed values… delivering a beneficial experience, being a trusted partner, and encouraging innovation. As I navigate through projects, I have been impressed with the level of attentiveness and service they exhibit. Each interaction is laced with education, professionalism, and care.”
Shannon VanDeren
“The FormUp350 is one of the only machines on the market that can run both the typical LPBF powder cut and a much finer cut of powder. This gives us flexibility to meet certain challenging applications we may come across in the future.”
Rachel Levine
“AM is in a state of exponential growth with the biggest challenges in adoption being qualification and certification. NSL is focused on partnering with companies who are passionate about driving innovation for metal 3D printing.
Over my past three years working with AddUp they have demonstrated a commitment to industrializing additive technology. The evolution of the FormUp 350 has made significant advancements in its full-field, 4-laser system and its monitoring suite which helps to accelerate the qualification process. Advancements like this prove AddUp to be a major player in the growing AM industry.”
Ed Herderick
Want to know more?
Don’t hesitate to reach out to speak with one of our Service Technicians.
Already an AddUp customer? Visit our customer portal.
